Shipping and returns

Orders worth 500₾ or more can be delivered for free to the Postal Service Center near your address.

To get more information about the current conditions, contact us by phone or leave an SMS message, and a store representative will contact you during the day.

About delivery

Delivery of orders throughout Georgia by courier service of Georgian Post

1. Order and choose the preferred delivery method

2. An order confirmation email will be sent to you

3. Wait for the shipment to be delivered to the address specified in the order

4. With the “Before inquiry” service, you will receive the parcel at the post office

Standard size orders

Standard sized order is an order total weight of which does not exceed 3.5 kg in the packed state, and the volume 1m x 1m x 1m

"Before inquiry"

Receive at the Georgian Post Service Center
7 For orders of any value from 0.01 to 3.5 kg*
  • Orders are dispatched from Monday to Saturday at 8:00 on working days
  • You will receive the parcel at the postal center serving your address the next day after sending
  • Delivery of the parcel to the special administrative unit in 3-5 working days no later than 17:00.**
    The special administrative units are Mestia, Stefantsminda, Dusheti, Tianeti, Tsageri, Lentekhi administrative units.
  • A control code is assigned to the parcel when it is sent
  • The location/status of the parcel can be checked on the website using the tracking code
  • Free delivery of orders worth 500₾ and more to the postal service center serving your address (regardless of weight)

Delivery to the address

Standard (one visit)
The minimum order value is 50₾
weight up to 3.5 kg
  • Orders are dispatched from Monday to Saturday at 8:00 on working days
  • The courier delivers the parcel within 1-2 business days after sending the order (no later than 20:00).
  • A control code is assigned to the parcel when it is sent
  • The location/status of the parcel can be checked on the website using the tracking code
  • In order to insure yourself, you may use an additional service at the time of placing the order. See additional services.

Additional services

Exchange or return of goods

Purchased products are visually inspected before shipping. If it was damaged in transit and cannot be used, or if the product was sent by mistake, please notify us as soon as possible so that we can respond in a timely manner.

If the product is sent according to the order and is exchanged or returned due to the customer's request, please note:

  • The purchased product must be in its original condition
  • Exchange or return is possible within 14 calendar days
  • Transportation cost of exchanging products will be reimbursed by the customer
  • The cost of returned products will be reimbursed to the buyer after deducting the costs incurred by the store for transportation
  • Products can be exchanged/returned by the customer at the warehouse address of the online store in the city of Ozurgeti

Purchased goods cannot be exchanged or returned if at least one of the following conditions is met:

  • The product was used
  • The product/product label was damaged after the order was transferred to the buyer
  • 14 calendar days have passed since you received your order
  • The product was not purchased in our store

Do you need help?

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Frequently Asked Questions

I have not received my order yet. Where is it?

If your order is sent by Georgian Post services, you will be able to check the status through the tracking code of the shipment. If you do not have the mentioned information - contact us

On what days are orders not delivered?

Orders are not delivered on Sundays and public holidays

Can I pick up the order at the post office?

To pick up the order at the post office, select the "before inquiry" service during purchase and indicate the address of the service center where you want to receive the package

What happens if I am not at the address when the courier arrives or if I cannot be contacted?

The courier makes a one-time visit to the address, for which he contacts the addressee before arriving at the address.

If the order cannot be delivered for reasons of the recipient, then for an additional fee it is possible:

  • Redirection of the order to the post office closest to the address for 5 or 15 calendar days - 20% of the delivery cost.
  • Request for a repeat visit - 50% of the delivery cost

If the address is incomplete and the addressee does not respond, or the recipient's contact number is indicated incorrectly and it is impossible to contact, the parcel is returned to the warehouse of the courier service or to the sender (store).

If it is impossible to contact the buyer, the Store leaves reserves the right to forward the parcel to the post office at the service address specified in the order for 5 or 15 calendar days.
If the addressee picks up the parcel from the post office during this period, he must compensate the store for the additional cost (20% shipping cost).

After the delay period, the undelivered goods are returned to the store warehouse and the order is declared “canceled.”
The buyer has the right to demand a refund of the cost of the product, minus the costs incurred by the store, within 30 calendar days from the date of purchase.

What should I do if I provided incorrect information in my order?

As soon as you discover an error, contact us by phone within a day; If the order is placed at night, please send us an SMS so that we can contact you on time during daylight hours. There is no additional charge for correcting errors before shipping.

Online store of yarns for hand knitting

Knitting is one of the favorite hobbies of adults and young people, as well as a source of income for many. Our online store gives knitting lovers the opportunity to purchase the products presented on the website from anywhere in Georgia, without visiting physical stores; Through the online store you can get acquainted with the range and characteristics of products without any time limit. By the name of the yarn it is easy to find additional information on the Internet, share with friends and ask for advice. Any buyer can leave a review and share their impressions of the purchased product, which is also very important to us.